Call Centre Supervisor - Collections - Job Details

Job in 'Call Centre' discipline and 'Claims / Collections' category


Advertised Details
Job title: Call Centre Supervisor - Collections
Reference code: CHQ009856
Job category: Claims / Collections
Position status: Vacant Min Salary (p/m): Market related
Position type: Permanent Max Salary (p/m): Market related
City: Cape Town  
Description
Western Cape, Cape Town Surrounds. Salary negotiable depending on experience and qualificationsLarge Financial Services Company requires a Supervisor with Matric and previous experience in a supervisory capacity gained in a Collections environment, managing a team of call centre agents. Must be highly Computer Literate
Skills Required
Duties Include:
Managing staff schedules and rosters
Identify staff trainingManaging
HR Function, including training, recruitment and performance management
Responsible for reports
Monitoring quality of calls
Additional
Experience in a supervisory capacity is essential

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